
DLR Olympics Delivery Case Study
North Star was commissioned to help Serco Docklands in their preparation for the 2012 London Olympic and Paralympic Games.

Operational Plans for the Borders Railway (Design, Build, Finance and Operate) for Atkins Rail
Transport Scotland provided the legal framework and funding (to target price) for the reopening of a railway closed in 1968.

Provision of through ticketing solution between air and rail for Air Southwest
To enhance service to customers and the competitive advantage of Air Southwest’s London flights a solution to the perceived barrier between the airport and onward travel was required.

Service Start-up in Dubai
North Star were commissioned to provide operational support to the start-up of the Dubai Metro. The overall objective was to ensure that the service opened on time on the 9th September 2009 to meet the aspirations of the client.

Airport Express benchmarking and analysis for CDG Express
Over a period of two years North Star provided expert advice to Vinci Concessions, preferred bidder for the CDG Express service in Paris.

Managing Disruption at First Capital Connect
The most significant threat to any transport service delivery is disruption, whether planned or unplanned and sometimes best intended actions taken to recover the service can often leave customers confused.

Airport Express Integration at Southern
When Southern was in the planning stages of adding Gatwick Express to its portfolio they turned to North Star for expert advice and knowledge of Airport Express services.