Our People
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Our expertise is unique and unmatched within the transport consultancy market. We provide a superb skill set backed up by decades of experience at all levels of management.
Our Story
North Star was founded by Richard Brown in 2007. Backed by decades of collective frontline and managerial experience, we provide our customers with operations and maintenance (O&M) expertise across the full range of the project lifecycle, from strategic advice at the initial concept stage through to hands-on management and delivery.
From our well-established office bases in London, Dubai, and Sydney, we provide a global service offering. With customers in Europe, the Middle East, Asia, North America and Australia, we are trusted internationally thanks to the delivery of world-class O&M solutions to a varied customer base, including operating companies, airports, airlines and other transport industry suppliers.
In 2009, we opened our second international office in Dubai to address the needs of the growing rail sector in the Middle East region. We have since been commissioned to provide operational support to the start-up of flagship, greenfield, fully automated (GoA4) metro systems, in Dubai, Qatar and Saudi Arabia. We have also advised on regional rail operations and procurement strategies and provided O&M support for the launch of the Lusail tram in Qatar.
Our Australian entity was established in Sydney in 2018 and has supported many high-profile rail projects throughout Australia, including mobilisation and training support for the Sydney Light Rail CBD & South East line and providing early operator involvement into the Parramatta Light Rail project. We have also been appointed to the Technical Advisory Panel for the Australian National Rail Safety Regulator ONRSR.
Our Team
The North Star team has extensive capability in the consultancy market. The services we offer to our customers are informed by decades of experience at all levels of management in the transport industry.

Andrew Pike MBA, BA (Hons)
Director


Mark McCole
Director


Geraldene Lyon
Director


Alastair Richards
Senior Consultant – Maintenance and Asset Management


Bob Houghton
Senior Consultant – Commercial and Customer Experience


Sara Vaughan
Senior Consultant – Customer Experience


Richard Lashwood
Senior Consultant – HSQE


Matthew Knight
Senior Consultant – Train Planning and Performance


Katrina Lewis
Senior Consultant – Organisational Development and Competency


Alex Wiid
Senior Consultant – Project Delivery and Business Management


Lesley Dorrington
Senior Consultant – Human Resources


Gráinne McIntyre
Senior Consultant – Project Management and Technical Writing


Owain Cartledge
Senior Consultant – Stations, Sustainability and Technical Writing


Claudia Turnbull
Senior Consultant – Technical Writing


Katy Polley
Operations Support Consultant


Amy Woodward
Business Administrator
