Mike Stephens, Balfour Beatty

“I would recommend North Star because they bring an understanding of the customer, both from the client and travelling public perspective, that gives us an edge over other competitors.” Mike StephensContracts DirectorBalfour Beatty Highway Services

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Chris Burchell, Southern

“We were extremely impressed by North Star’s credentials.  Southern wants to be fully prepared to take on board the Gatwick Express franchise. By using North Star’s air-rail experience we are guaranteed to get first class advice on how to manage and run a successful airport express service.” Chris BurchellManaging DirectorSouthern

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Karen Boswell, First Capital

“At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased to work with North Star’s highly experienced team, who have a passion for improving customer service.  The project is vital in seeing how we can improve the management of service […]

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Jon Chilton, Eurostar

“I had a problem that needed resolution in order to assist with the smooth transition of operations to Eurostar Engineering Centre, Temple Mills. With North Star I was able to pick up the phone and get a quick response, insightful diagnosis and practical recommendations. Experience and sheer focus on my needs as a customer is […]

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Beverley Waugh, Balfour Beatty Management

“Working with North Star gives you access to a depth and breadth of expertise which simply cannot be found elsewhere. Their unique track record in customer service, which has been recognised by several awards for their clients, provides a world class perspective which empathises with the customer whilst fully appreciating the operational environment. I was […]

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Chiaki Ueda, Hitachi

“We chose to work with North Star because of their expertise, knowledge and broad experience of successful rail start-up operations. Their outstanding customer service credentials make this consultancy an extremely valuable resource for our business.” Chiaki UedaExecutive General Manager – Rail GroupHitachi Europe Ltd.

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Laurent Cavrois, Vinci Concessions

“We needed benchmarking data on passenger segments including niche markets and the effects of special fares on an airport express railway.  We asked North Star to provide this report because they have a unique skill set in the air rail industry and they are a professional team with  the sufficient and relevant experience to provide […]

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Mike Coombes, Air Southwest

“The ticketing project was all about enhancing the customer experience and getting it delivered quickly. That is something North Star knows all about, getting things done and delivering a tangible benefit.” Mike CoombesCommercial DirectorAir Southwest

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James Airey, Siemens

“North Star’s experience in rolling stock operations and the management of service disruption proved extremely beneficial to us.  North Star joined our team during the final stages of the project and their operational expertise and ability to respond quickly added a great deal to the results.  North Star provided a professional, first class service and […]

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Chris Rayner/Mark McCole, Serco

“I am really pleased that North Star have an office in Dubai. It is really valuable for us to have a local presence and people here to help Serco and the work we are bidding for. The ideas they bring really challenge our thinking and help us focus on doing the right thing for our […]

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