Chris Rayner/Mark McCole, Serco

“I am really pleased that North Star have an office in Dubai. It is really valuable for us to have a local presence and people here to help Serco and the work we are bidding for. The ideas they bring really challenge our thinking and help us focus on doing the right thing for our customers and making sure our service offering stands out. Customer service is important to Serco and North Star share those values and help us with fulfilling that vision.”

Chris Rayner
Managing Director Dubai Metro
Serco Middle East.

“I first worked with North Star in 2008 when we were looking at the mobilisation of around 2000 people from 26 different countries for the Dubai metro. North Star were looking at the scheduling, rostering, service recovery, emergency planning, design and construction of the actual procedures and instructions manual right through to supporting us on the training and competency side.”

“The perspective that North Star brought to the project was around the passenger experience. We needed to infiltrate that passenger experience into everything that we did, and they were very helpful in that area. With a permanent presence in the Middle East, North Star are now locked into this business area and that kind of local knowledge is invaluable”

Mark McCole
Director for Rail Development
Serco Middle East, Africa and Asia.