Sharon Thompson, London Tramlink

“In December 2013, North Star Consultancy were appointed to provide specialist advice (Tram Operations Consultant) to review performance processes and approach, update all our performance initiatives, develop new strategies to drive performance improvement and introduce a total Customer Service Disruption Management plan.”

“We are delighted by the work of North Star. They not only provided support in our objectives of improving reliability and customer experience across the Tramlink network, but also offered best practice approaches to a number of other performance improvements initiatives we were undertaking.”

Sharon Thompson
London Tramlink