- Line 1 and 2 of a 6-line metro network
- 63 km of track
- 38 stations
- 3 depots
- GoA4 system – driverless trains
The Riyadh Metro is a six-line metro network in the capital city of the Kingdom of Saudi Arabia spanning a total length of 176 kilometres, with 85 stations. At the time of construction, it was one of the largest metro projects in the world with all six lines being constructed simultaneously. The total project will cost over £20 billion. It is a major part of the Riyadh Public Transport Project and is an electric GoA4 driverless metro system, aiming to serve up to 100,000 people per day. There were two major operations and maintenance contractors who were awarded the contracts in 2018 for the entirety of the network, one for Lines 1 and 2, and the other for lines 3 to 6. A facilities management (FM) company was contracted to provide the FM on behalf of the operator for Lines 1 and 2 of the Riyadh Metro.
The FM company was responsible for writing over 100 procedures and management plans to be approved by the Royal Commission for Riyadh City (RCRC) on behalf of the operator. Most documents presented had been rejected and North Star was contracted to resolve this. North Star project-managed the production and re-writing of all documentation, including management plans, procedures and work instructions to obtain sign-off from the RCRC against a tight schedule. This involved liaising with the operator, the RCRC and external contractors, conducting quality reviews and providing recommendations and recovery plans to senior management. In three months, North Star put a programme in place and significantly improved the quality of the documentation comparable to that used in other operational metros around the Middle East.
