North Star Supports Siemens in Providing 100% Fleet Availability of New e320 Trains to Eurostar

May 2015

Siemens was recently tasked with designing the maintenance and overhaul programme of Eurostar’s new e320 fleet at Temple Mills depot and commissioned North Star to help analyse and review current data and propose a solution. We were asked to ensure a minimum of 88%-100% fleet availability during the week to guarantee the highest levels of customer service, whilst ensuring that down time for maintenance and overhaul would be kept to a minimum through task and activity optimisation at the depot.

Steve Davis, Head of Business Development-Service from Siemens commented: “North Star’s analysis was essential to the delivery of a successful solution that met the needs of our customer”.

We conducted a review of depot capacity and made recommendations on resources and optimal maintenance team levels to meet train availability demands and deliver an effective depot operations plan.

Andy Pike, Operations Director of North Star added: “The customer experience is central to what we do here at North Star, so it was a privilege to help Siemens in the development of this new depot plan maintenance and overhaul plan which will ultimately be of great benefit to the passengers.”