October 2018
North Star is delighted to announce certification of its Quality Management System to ISO 9001:2015. This cements our commitment to the delivery of high-quality customer deliverables and to the robustness of our internal procedures to support this. North Star’s Quality Policy can be seen here.
North Star achieves quality through;
- Being committed and flexible;
- Attracting and retaining top quality, committed and adaptable people who listen to the needs of our customers and offer pragmatic solutions to enhance their businesses;
- Maintaining our reputation as honest, friendly and likeable Consultants who are a delight to work with;
- Always maintaining open and transparent relationships with our people, suppliers and customers and working with simple and easy-to-use systems and processes;
- Excellence in our delivery to achieve and maintain a level of quality that enhances our reputation with customers and upholds North Star as an industry leader guiding the way;
- Ensuring continual quality improvement and promoting a culture of getting things right first time;
- Providing unique skills and expertise that fill gaps within our customers’ organisations;
- Measuring our progress against meaningful targets;
- Providing a learning environment where the growth and development of Employees and Associates is actively encouraged and supported.
