April 2008
Debbie Syme has over ten years experience in the air-rail and customer service industry and a proven track record of delivering high impact change programmes, specialising in customer-focussed operations.
Educated to post graduate level and certified as a professional coach, she joins North Star from Heathrow Express, where she was Implementation Manager and responsible for the delivery of several key projects, including being involved with the successful launches of Heathrow Express, Heathrow Connect and Fast Train.
As Director for North Star, she will provide full service operational advice on rail-air and other service start-ups so businesses worldwide can strengthen their position in today’s competitive market place.
Debbie Syme, Director for North Star said: “Commencing a new service or the expansion of an existing one is a challenge for any company, regardless of the scale of development. Having been involved with the launch of three leading train services, investment projects tend to be engineered led. Thorough planning is essential and the customer offering is equally as important. The frontline staff are key to keeping the customers happy and recruitment and training must be part of the planning process. Working for North Star is the perfect opportunity to share my experiences and expertise with start up businesses so they can implement successful strategies for success.”
Rod Hoare, Chairman for North Star said: “Debbie has the experience of planning, project managing and implementing successful and profitable start up services, which makes her a valuable asset to the team. She is a dynamic project manager who is committed to customer service excellence and will complement our world-class service. ”
