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Who We Are:

North Star's expertise is unique and unmatched within the consultancy market. We provide a superb skill set backed up by decades of experience at all levels of management.

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Richard Brown - Managing Director

Founder of North Star, Richard has 30 years’ experience in the rail industry. Richard managed operation of the Heathrow Express from start-up, assisted in the preparation of the Docklands Light Railway for the 2012 Olympics and led the team that supported the opening of the Dubai Metro.

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Michaela Keating - Director, Light Rail Operations

Michaela is a passenger transport operations professional with 27 years’ experience in the procurement, planning, implementation and delivery of public transport services, both as ultimate operator and as consultant to client/Local Authority organisations.

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   Andrew Pike - Operations Director

Andy is a commercial, performance and operations specialist with over 20 years’ experience across rail and other regulated industries. Andy has experience in the UK, Middle East and North America, in bidding, the provision of strategic advice and other support to a number of transport organisations.

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Mark McCole - Director of Rail

Mark is an experienced and successful Operations Director and Bid Director with service delivery, operations and performance, transition and mobilisation, financial and commercial management and customer service expertise. He has over 24 years’ experience in the UK and overseas, working on large and complex projects.

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Ben Harding - Strategy Director

Ben has over 40 years’ experience in the rail industry, with 30 of these spent at Executive and Board level, including as Managing Director for Heathrow Express. Ben has worked in engineering, operations and management and specialises in safety, project delivery, customer service and incident investigation.

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Leanne Wheeler - Operations Manager (Middle East) / Senior Consultant

Based in the United Arab Emirates, Leanne is responsible for managing business operations within the GCC. Leanne is a writing, language and communications professional, experienced in bid writing and proposal management on behalf of major global transport operators in the UK and Middle East. 

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Andy Brooks - Senior Consultant

Andy holds over 30 years’ experience in operational and assurance management, with a reputation for leading the design and delivery of sustainable operational solutions and management systems in challenging environments in the UK and overseas, including the Middle East and North America.

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Bob Houghton - Senior Consultant

A passenger rail commercial specialist, Bob has over 25 years’ experience working at a strategic level within the UK rail industry and its regulatory framework. Bob has extensive experience applying his commercial expertise in the private and public spheres, for existing organisations and franchise bids. 

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Geraldene Lyon - Senior Consultant

Geraldene has over twenty years' Human Resource management experience in a wide variety of industries including rail and air transport, which have all differentiated themselves by customer service. Geraldene’s experience includes Human Resource management for Heathrow Express. 

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Alex Wiid - Senior Consultant

Alex is an analytically-focused economics graduate who has pursued a career in rail operations and customer service projects in both the consultancy and operating company environments. She has worked on several key rail projects in the UK and Dubai, with a particular focus on project planning, coordination and management.  

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Catherine Noah - Senior Consultant

Catherine is a Human Resource professional with a track record of delivering monumental change projects for a variety of companies predominantly within the transport sector. Catherine has extensive experience in franchise bid development, mobilisation and the provision of strategic advice. 

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Daré Faleye - Senior Consultant

Dare is a rail operations, performance and business planning specialist with more than 15 years’ experience, including seven years at the Docklands Light Railway (DLR) working for both the franchisee and client.  

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Mike Bones - Senior Consultant

Mike is a rail specialist consultant with extensive experience in senior management positions within the customer service, project management and bidding sectors of the rail industry.

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Matthew Knight - Senior Consultant

Matthew has extensive experience in workforce planning and resource management gained in both the railway and airport sectors over the last 16 years. He has the skills and experience to analyse and dissect an organisation and recommend changes to a workforce structure to improve both profitability and productivity.

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Katrina Lewis - Senior Consultant

Katrina is a customer service specialist with 15 years’ experience in transport and other industries, from frontline to senior management level. She has worked on many significant projects in the UK aviation, rail (including Transport for London), finance, property and energy sectors.

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Isabelle Coombes - Consultant

Isabelle is a transport operations consultant and technical writer of bid proposals and other operations documentation. Since joining North Star, Isabelle has undertaken a variety of technical writing commissions in the UK and overseas.

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Katy Polley - Operations Support Consultant

Katy has a strong background in PR where she has managed corporate and consumer accounts with expertise in strategic communications. Katy assists with the running of North Star's Middle East office and has prior experience in the rail industry working for Metronet in London.

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James Bonehill - Consultant

James is a transport operations consultant and technical writer of bid proposals and other documentation. He recently graduated from Plymouth University with a first-class degree in Geography. During the summer of 2017, James completed an internship with North Star, during which he gained a sound understanding of the Company, having played a significant role in the establishment of North Star’s Quality Management System.

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Latest News
North Star continues to share its experience at the forefront of global industry events and activities.North Star is often asked to present its expertise to global transport leaders at conferences and we have been the proud sponsor of the ‘Best... Read more...