Current Locations

current location

Newsletter Sign-Up
Please signup to our newsletter
Find out more here »

Who We Are:

North Star's expertise is unique and unmatched within the consultancy market. We provide a superb skill set backed up by decades of experience at all levels of management.

rich big 2  

Richard Brown - Managing Director

Founder of North Star, Richard has 30 years’ experience in the rail industry. Richard managed operation of the Heathrow Express from start-up, assisted in the preparation of the Docklands Light Railway for the 2012 Olympics and led the team that supported the opening of the Dubai Metro..

Read More

Andy Pike  

Andrew Pike - Operations Director

Andy is a commercial, performance and operations specialist with over 20 years’ experience across rail and other regulated industries. Andy has experience in the UK, Middle East and North America, in bidding, the provision of strategic advice and other support to a number of transport organisations..

Read More

michaela lr 098BW 300  

Michaela Keating - Director, Light Rail Operations

Michaela is a passenger transport operations professional with over 25 years’ experience in the procurement, planning, implementation and delivery of public transport services, both as ultimate operator and as consultant to client/Local Authority organisations, primarily in the light rail industry.

Read More

DRP10193 4  

Ben Harding - Strategy Director

Ben has over 40 years’ experience in the rail industry, with 30 of these spent at Executive and Board level, including as Managing Director for Heathrow Express. Ben has worked in engineering, operations and management and specialises in safety, project delivery, customer service and incident investigation.

Read More

Leanne Wheeler 2  

Leanne Wheeler - Operations Manager (Middle East) / Senior Consultant

Based in the United Arab Emirates, Leanne is responsible for managing business operations within the GCC. Leanne is a writing, language and communications professional, experienced in bid writing and proposal management on behalf of major global transport operators in the UK and Middle East. 

Read More

image001 3  

 Andy Brooks - Senior Consultant

Andy holds over 30 years’ experience in operational and assurance management, with a reputation for leading the design and delivery of sustainable operational solutions and management systems in challenging environments in the UK and overseas, including the Middle East and North America.

Read More

BH 2  

Bob Houghton - Senior Consultant

A passenger rail commercial specialist, Bob has over 25 years’ experience working at a strategic level within the UK rail industry and its regulatory framework. Bob has extensive experience applying his commercial expertise in the private and public spheres, for existing organisations and franchise bids. 

Read More

geraldene big 2  

Geraldene Lyon - Senior Consultant

Geraldene has over twenty years' Human Resource management experience in a wide variety of industries including rail and air transport, which have all differentiated themselves by customer service. Geraldene’s experience includes Human Resource management for Heathrow Express. 

Read More

Alex Wiid  

Alex Wiid - Senior Consultant

Alex is an economics graduate who has pursued a career that has involved operations and customer service in both the consultancy and operating company environment. Alex has extensive experience in the rail industry, including assisting in the DLR’s preparation for the 2012 Olympics.

Read More

Catherine Noah  

Catherine Noah - Senior Consultant

Catherine is a Human Resource professional with a track record of delivering monumental change projects for a variety of companies predominantly within the transport sector. Catherine has extensive experience in franchise bid development, mobilisation and the provision of strategic advice. 

Read More

DRP10159 4  

Daré Faleye - Senior Consultant

Dare is a rail operations, performance and business planning specialist with more than 15 years’ management experience. He has practiced his analytical skills most notably at the Docklands Light Railway where he has worked for seven years in performance and benchmarking capacities. 

Read More

 Mike Bones 2  

Mike Bones – Senior Consultant

Mike is a rail specialist consultant with extensive experience in senior management positions within the customer service, project management and bidding sectors of the rail industry. Mike has 20 years’ experience with Virgin Trains, where he has project-managed a number of high-profile initiatives.

 Read More

Isabelle headshot 4

Isabelle Coombes - Consultant

Isabelle is a transport operations consultant and technical writer of bid proposals and other operations documentation. Isabelle has been a part of bid teams in the UK, Europe and the Middle East, assisting with the development and writing of bid responses and the formatting of bid submissions.

Read More

 KP close up  

Katy Polley - Operations Support Consultant

Katy has a strong background in PR where she has managed corporate and consumer accounts with expertise in strategic communications. Katy assists with the running of North Star’s Middle East office and has prior experience in the rail industry working for Metronet in London.

Read More

Latest News

We are delighted to announce that Mike Bones has joined North Star after 20 years at Virgin Trains. Mike brings with him a wealth of rail experience gained over 30 years, mainly within the customer service and operations sectors, where he has held a number of senior management positions, including project management, specialising in stations. Read more