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Richard Brown - Managing Director
Founder of North Star, Richard has 30 years’ experience in the rail industry. Richard managed operation of the Heathrow Express from start-up, assisted in the preparation of the Docklands Light Railway for the 2012 Olympics and led the team that supported the opening of the Dubai Metro.
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Michaela Keating - Managing Director (Asia Pacific)
Michaela is a passenger transport operations professional with 27 years’ experience in the procurement, planning, implementation and delivery of public transport services, both as ultimate operator and as consultant to client/Local Authority organisations.
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Andrew Pike - Operations Director
Andy is a commercial, performance and operations specialist with over 20 years’ experience across rail and other regulated industries. Andy has experience in the UK, Middle East and North America, in bidding, the provision of strategic advice and other support to a number of transport organisations.
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Mark McCole - Director of Rail
Mark is an experienced and successful Operations Director and Bid Director with service delivery, operations and performance, transition and mobilisation, financial and commercial management and customer service expertise. He has 26 years’ experience in the UK and overseas, working on large and complex projects.
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Ben Harding - Strategy Director
Ben has over 40 years’ experience in the railway industry, with 30 of these spent at senior management and board level. Ben specialises in operations, engineering, customer service, safety, bid management and delivery, and incident investigation. His experience in these areas extends to both heavy and light rail environments in the UK, Europe, the Middle East and North America.
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Leanne Wheeler - Senior Consultant / Operations Manager (Asia Pacific)
Leanne is a communications professional educated to Master’s degree level in Translation and Professional Language Skills and is experienced in project management, quality and compliance. For over seven years, she has practiced these skills in the rail industry specialising in the areas of railway operations and customer service on high-profile rail bids and mobilisations in Europe and the Middle East.
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Rachael Davidson - Senior Consultant / Operations Manager (Middle East)
Rachael is a rail project and bid management professional and is experienced in bid management, programme management, rail mobilisation, bid and plan writing, quality and compliance. For over 10 years she has practiced these skills delivering tenders to government entities in a variety of disciplines, specialising in the areas of rail, transport and customer service.
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Andy Brooks - Senior Consultant
Andy holds over 30 years’ experience in operational and assurance management, with a reputation for leading the design and delivery of sustainable operational solutions and management systems in challenging environments in the UK and overseas, including the Middle East and North America.
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Bob Houghton - Senior Consultant
Bob joined the North Star team in 2013 with many years of experience working at a senior level across the UK rail industry in both the public and private sectors. A passenger rail commercial specialist, Bob has wide knowledge gained through working across many different organisations within the transport industry.
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Geraldene Lyon - Senior Consultant
Geraldene has over twenty years' Human Resource management experience in a wide variety of industries including rail and air transport, which have all differentiated themselves by customer service. Geraldene’s experience includes Human Resource management for Heathrow Express.
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Alex Wiid - Senior Consultant
Alex is an analytically-focused economics graduate who has pursued a career in rail operations and customer service projects in both the consultancy and operating company environments. She has worked on several key rail projects in the UK and Dubai, with a particular focus on project planning, coordination and management.
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Catherine Noah - Senior Consultant
Catherine is a Human Resource professional with a track record of delivering monumental change projects for a variety of companies predominantly within the transport sector. Catherine has extensive experience in franchise bid development, mobilisation and the provision of strategic advice.
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Daré Faleye - Senior Consultant
Dare is a rail operations, performance and business planning specialist with more than 15 years’ experience, including seven years at the Docklands Light Railway (DLR) working for both the franchisee and client.
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Mike Bones - Senior Consultant
Mike is a rail specialist consultant with extensive experience in senior management positions within the customer service, project management and bidding sectors of the rail industry.
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Matthew Knight - Senior Consultant
Matthew is a rail specialist with extensive experience and knowledge in operational planning gained in both the rail and airport sectors over the last 17 years. He has the skills to forensically analyse and dissect an organisation, recommending strategic changes to improve both profitability and productivity.
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Katrina Lewis - Senior Consultant
Katrina is a customer service specialist with 15 years’ experience in transport and other industries, from frontline to senior management level. She has worked on many significant projects in the UK aviation, rail (including Transport for London), finance, property and energy sectors.
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Isabelle Coombes - Senior Consultant
Isabelle is a transport operations consultant and technical writer of bid proposals and other operations documentation. Since joining North Star, Isabelle has undertaken a variety of technical writing commissions in the UK and overseas.
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Katy Polley - Operations Support Consultant
Katy is a communications professional with a strong and well-established background in Public Relations, having worked in both the UK and Middle East. In the UK, Katy worked for Metronet in London with the Bakerloo, Central and Victoria Line Alliance Civils team.
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James Bonehill - Consultant
James is a transport operations consultant and technical writer of bid proposals and other documentation. Since joining North Star he has led the establishment and certification of North Star’s Quality Management System to ISO 9001:2015 and supported customers in the UK and Middle East with bid writing, quality management and other technical authoring and research assignments.
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