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Richard Brown - Managing Director
Founder of North Star, Richard has 30 years’ experience in the rail industry. Richard managed operation of the Heathrow Express from start-up, assisted in the preparation of the Docklands Light Railway for the 2012 Olympics and led the team that supported the opening of the Dubai Metro.
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Andrew Pike - Operations Director
Andy is a commercial, performance and operations specialist with over 20 years’ experience across rail and other regulated industries. Andy has experience in the UK, Middle East and North America, in bidding, the provision of strategic advice and other support to a number of transport organisations.
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Michaela Keating - Director, Light Rail Operations
Michaela is a passenger transport operations professional with over 25 years’ experience in the procurement, planning, implementation and delivery of public transport services, both as ultimate operator and as consultant to client/Local Authority organisations, primarily in the light rail industry.
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Ben Harding - Strategy Director
Ben has over 40 years’ experience in the rail industry, with 30 of these spent at Executive and Board level, including as Managing Director for Heathrow Express. Ben has worked in engineering, operations and management and specialises in safety, project delivery, customer service and incident investigation.
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Leanne Wheeler - Operations Manager (Middle East) / Senior Consultant
Based in the United Arab Emirates, Leanne is responsible for managing business operations within the GCC. Leanne is a writing, language and communications professional, experienced in bid writing and proposal management on behalf of major global transport operators in the UK and Middle East.
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Andy Brooks - Senior Consultant
Andy holds over 30 years’ experience in operational and assurance management, with a reputation for leading the design and delivery of sustainable operational solutions and management systems in challenging environments in the UK and overseas, including the Middle East and North America.
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Bob Houghton - Senior Consultant
A passenger rail commercial specialist, Bob has over 25 years’ experience working at a strategic level within the UK rail industry and its regulatory framework. Bob has extensive experience applying his commercial expertise in the private and public spheres, for existing organisations and franchise bids.
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Geraldene Lyon - Senior Consultant
Geraldene has over twenty years' Human Resource management experience in a wide variety of industries including rail and air transport, which have all differentiated themselves by customer service. Geraldene’s experience includes Human Resource management for Heathrow Express.
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Alex Wiid - Senior Consultant
Alex is an economics graduate who has pursued a career that has involved operations and customer service in both the consultancy and operating company environment. Alex has extensive experience in the rail industry, including assisting in the DLR’s preparation for the 2012 Olympics.
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Catherine Noah - Senior Consultant
Catherine is a Human Resource professional with a track record of delivering monumental change projects for a variety of companies predominantly within the transport sector. Catherine has extensive experience in franchise bid development, mobilisation and the provision of strategic advice.
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Daré Faleye - Senior Consultant
Dare is a rail operations, performance and business planning specialist with more than 15 years’ management experience. He has practiced his analytical skills most notably at the Docklands Light Railway where he has worked for seven years in performance and benchmarking capacities.
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Mike Bones - Senior Consultant
Mike is a rail specialist consultant with extensive experience in senior management positions within the customer service, project management and bidding sectors of the rail industry. Mike has 20 years’ experience with Virgin Trains, where he has project-managed a number of high-profile initiatives.
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Matthew Knight - Senior Consultant
Matthew has extensive experience in workforce planning and resource management in the railway and airport sectors over the last 15 years. He has the skills and experience to analyse and dissect an organisational structure and workforce requirements to improve the profitability and productivity of any organisation.
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Katrina Lewis - Senior Consultant
Katrina is a customer service specialist with 15 years’ experience in transport and other industries, from frontline to senior management level. She has worked on many significant projects in the UK aviation, rail (including Transport for London), finance, property and energy sectors.
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Isabelle Coombes - Consultant
Isabelle is a transport operations consultant and technical writer of bid proposals and other operations documentation. Isabelle has been a part of bid teams in the UK, Europe and the Middle East, assisting with the development and writing of bid responses and the formatting of bid submissions.
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Katy Polley - Operations Support Consultant
Katy has a strong background in PR where she has managed corporate and consumer accounts with expertise in strategic communications. Katy assists with the running of North Star’s Middle East office and has prior experience in the rail industry working for Metronet in London.
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