Andy Brooks

Senior Consultant

Andy has over 30 years’ experience in in the management of operations and assurance (health, safety, quality, and environmental) issues within complex multi-stakeholder organisations. His work has included the design, implementation, and continual improvement of management systems compliant to external standards and over the course of his career, Andy has sat on several Operating Company Boards, including a non-Executive role for a limited company. Andy has developed a reputation for leading the design and delivery of sustainable solutions in challenging environments both in the UK and overseas. He has a talent for leading teams in an operational capacity, building a positive culture of engagement and improving business performance through an innovative and tenacious approach.

Since joining North Star in 2015, Andy has undertaken a variety of roles. He led a number of work streams for RATP Dev’s Manchester Metrolink bid, developing and writing innovative solutions for mobilisation, collaborative working and HSQE. He was personally selected by the UK Department for Transport to be a Lead Safety Evaluator for the new DfT Pre-Qualification Passport scheme and assisted on the DfT’s Cross Country Direct Award. For London Southeastern Railway, Andy has conducted a strategic review into incident investigation process, drawing up a series of conclusions and recommendations.

Prior to North Star, Andy’s career includes fifteen years at Serco, where he acted as Safety and Assurance Director for the UK, HSQE Director for Serco Middle East, and Operations Director for the Canadian business. During his time in the Middle East, he was a senior member of the Executive Team responsible for mobilising and operating the Dubai Metro and was personally responsible for building and leading a new HSQE organisation and achieving safety certification against highly challenging timescales. He was also a leading member of the Executive Team that oversaw a major operational and cultural transformation to deliver record-breaking public transport services on the Docklands Light Railway for the 2012 London Olympics. During his time in Canada, Andy’s role was to lead the delivery of road driver testing and licensing services across the province of Ontario during a time of significant change. This demonstrated his ability to lead and inspire a large organisation, having responsibility for 700 employees (97% of the organisation), spread across 95 Driving Test Centres.