Current Locations

Map 2018

Newsletter Sign-Up

Keep up to date with us.

Sign up to our newsletter here >>

News

North Star Consultancy has released its annual review of the global air-rail market share for air-rail operators for 2014. The report shows a surge in market share, which is driven by targeted investment in marketing and competitive awareness by participating operators. The graph below demonstrates this trend (click for larger version). 

Market Share - September e-shot

For the first time, the report had a specific focus on digital presence and marketing in the 2014 review year and the effect this has on market share.

Jamie Burles, Managing Director of Abellio Greater Anglia (operator of Stansted Express) said: “We have been contributing to this report for several years now and it's proved to be very valuable. It allows us to benchmark Stansted Express against other global Air-Rail operators' market share and key competitor information. Furthermore, it allows us to share best practice and the results of our marketing campaigns and other online and offline marketing activities”.

North Star welcomes three new consultants to the team. Ben Harding joins us from Atkins with a lifetime of operations and customer focussed experience, Dare Faleye enhances our capabilities in the data science arena and Leanne Wheeler brings excellent experience of customer service and communications, with added experience in rail franchise bidding.

On Monday 6th July 2015, North Star hosted a gathering on the roof terrace of our new office in Farringdon. Against the backdrop of London's iconic Shard and St. Paul's Cathedral, we introduced a mix of local customers to our three new consultants and celebrated the opening of our new office base.

siemens

Siemens was recently tasked with designing the maintenance and overhaul programme of Eurostar’s new e320 fleet at Temple Mills depot and commissioned North Star to help analyse and review current data and propose a solution. We were asked to ensure a minimum of 88%-100% fleet availability during the week to guarantee the highest levels of customer service, whilst ensuring that down time for maintenance and overhaul would be kept to a minimum through task and activity optimisation at the depot.

Latest News
In August 2018 we were delighted to officially launch North Star Australia! During an evening event held at the iconic Opera Bar in the Sydney Opera House, North Star welcomed many of our partners and industry colleagues, old and new. Read more...