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North Star Announces New Client!

meets new client

North Star, a consultancy specialising in customer service, operations and people strategies has just won its first client, the train operator Southern, who are to merge with the Gatwick Express franchise in June 2008.

Providing a consultancy service to one of the leading rail services in the UK will be the perfect opportunity for North Star to demonstrate their unique high level of expertise in the rail and air sectors.

 

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Chris Burchell, Managing Director of Southern, said, “We were extremely impressed by North Star’s credentials. Southern wants to be fully prepared to take on board the Gatwick Express franchise. By using North Star’s air-rail experience we are guaranteed to get first class advice on how to manage and run a successful airport express service.’

North Star is an award winning team established in 2007 and based in London. The company has an unrivalled understanding of the rail and air sectors and in recent years has been part of the team responsible for building Heathrow Express into the nation’s favourite railway.

Richard Brown, Founding Director of North Star, said, ‘To work with a company such as Southern is incredibly exciting for North Star. We are looking forward to working with the team and sharing our knowledge, skills and expertise to help them develop successful strategies in the airport express market place.’

North Star offers a range of services such as start up advice, customer service strategies, change management, project planning & implementing, operational safety and security, training, auditing and coaching.

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We are delighted to announce that Mike Bones has joined North Star after 20 years at Virgin Trains. Mike brings with him a wealth of rail experience gained over 30 years, mainly within the customer service and operations sectors, where he has held a number of senior management positions, including project management, specialising in stations. Read more