Case Studies
North Star: Specialists in Providing Shadow Operations Advice
North Star’s expertise has been instrumental in advising transport authorities and leading operators in the bidding, design, development and delivery of shadow operations for new railway start-ups throughout the GCC and internationally. North Star’s design solution for shadow operations includes provision of strategic advice, market engagement, development of tender documents, development of strategies, policies, procedures and design review activities. Our expert advice and specialist technical knowledge has been relied upon to develop key aspects of flagship rail projects during the concept phase, with commissions including:
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Defining the Customer Experience as part of the 2035 Railway Vision for the UK Department for Transport (DfT)
North Star, along with its DfT STAR (Strategic Technical Advice for Rail) Framework partner Atkins, was engaged by DfT to provide key insights into the future 2035 Railway Vision.
As customer experience specialists, North Star’s work focussed on the production of a detailed report that addressed how future travel trends and the ‘digital railway’ would improve journeys for passengers.
Operations Support for London Tramlink - Case Study
We were engaged by London Tramlink to provide a Tram Operations Consultant to deliver their Performance Development Plan and recommend other operational enhancements during the course of the commission.
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DLR Olympics Delivery Case Study
North Star was commissioned to help Serco Docklands in their preparation for the 2012 London Olympic and Paralympic Games.