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Case Studies

future rail

North Star, along with its DfT STAR (Strategic Technical Advice for Rail) Framework partner Atkins, was engaged by DfT to provide key insights into the future 2035 Railway Vision.
As customer experience specialists, North Star’s work focussed on the production of a detailed report that addressed how future travel trends and the ‘digital railway’ would improve journeys for passengers.

North Star is contracted to provide consultancy support to Atkins for all railway operational requirements in their framework contract with the Department for Transport, known as Specialist Technical Advice for Rail (STAR).

The STAR framework was developed by Rail Executives to "procure the very best expertise available within the marketplace to offer specialist railway technical and commercial advisory service that support the DfT’s rail contracting, major rail projects and other rail-related activities."


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North Star were engaged to create a 10-year customer vision for DLRL. In 2015, we supplied a specialist team to conduct detailed analysis of current and proposed plans for enhancing customer experience at DLR. After establishing gaps, the team made a number of proposals including modal integration, interfaces and connectivity, passenger communication, customer service and station design and layout.

North Star was engaged with Grant Thornton to undertake the organisational design and structure of the new national railway company in Oman. We also provided advice on the proposed strategic structure of the railway industry, including relationships with key stakeholders including the Ministry of Transport & Communication and wider regulatory structure.

Latest News
Passenger transport and operations consultancy North Star, has released its seventh annual Global Air-Rail Market Share Report. The report evaluates a sample of worldwide Market Share trends of rail connections to airports. North Star assessed a... Read more...