Case Studies

North Star, along with its DfT STAR (Strategic Technical Advice for Rail) Framework partner Atkins, was engaged by DfT to provide key insights into the future 2035 Railway Vision.
As customer experience specialists, North Star’s work focussed on the production of a detailed report that addressed how future travel trends and the ‘digital railway’ would improve journeys for passengers.

Read more: Defining the Customer Experience as part of the 2035 Railway Vision for the UK Department for...

North Star is contracted to provide consultancy support to Atkins for all railway operational requirements in their framework contract with the Department for Transport, known as Specialist Technical Advice for Rail (STAR).

The STAR framework was developed by Rail Executives to "procure the very best expertise available within the marketplace to offer specialist railway technical and commercial advisory service that support the DfT’s rail contracting, major rail projects and other rail-related activities."

Read more: Cross Country Franchise Direct Award

North Star were engaged to create a 10-year customer vision for DLRL. In 2015, we supplied a specialist team to conduct detailed analysis of current and proposed plans for enhancing customer experience at DLR. After establishing gaps, the team made a number of proposals including modal integration, interfaces and connectivity, passenger communication, customer service and station design and layout.

Read more: Transport for London (Docklands Light Railway Limited): 10-year customer vision

North Star was engaged with Grant Thornton to undertake the organisational design and structure of the new national railway company in Oman. We also provided advice on the proposed strategic structure of the railway industry, including relationships with key stakeholders including the Ministry of Transport & Communication and wider regulatory structure.

Read more: New Oman Railway; Industry Structure & Organisational Design