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Case Studies

To enhance service to customers and the competitive advantage of Air Southwest’s London flights a solution to the perceived barrier between the airport and onward travel was required. Following its own research conducted in 2008 about the absence of through ticketing solutions between air and rail, North Star was well placed to provide a solution to the frustrations felt by Air Southwest and its passengers.

North Star were commissioned to provide operational support to the start-up of the Dubai Metro. The overall objective was to ensure that the service opened on time on the 9th September 2009 to meet the aspirations of the client.

Over a period of two years North Star provided expert advice to Vinci Concessions, preferred bidder for the CDG Express service in Paris.

The most significant threat to any transport service delivery is disruption, whether planned or unplanned and sometimes best intended actions taken to recover the service can often leave customers confused.  Research shows that at times of disruption customers want regularly updated information that they can trust on what is happening and what alternatives exist so they can complete their journey.

Latest News
Passenger transport and operations consultancy North Star, has released its seventh annual Global Air-Rail Market Share Report. The report evaluates a sample of worldwide Market Share trends of rail connections to airports. North Star assessed a... Read more...