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DLR Olympics Delivery Case Study

North Star was commissioned to help Serco Docklands in their preparation for the 2012 London Olympic and Paralympic Games.

This started in April 2011 with two consultants supporting the planning of an event over 450 days away. By June 2012 North Star was contributing to resource planning, performance improvement, contingency, and crisis planning and improving customer information during disruption. North Star helped deliver:

  • a highly motivated and customer focused team of Serco Docklands staff, both core and temporary;
  • detailed and specific contingency arrangements for the management of incidents; and
  • a great travel experience for Olympic spectators.

Video: North Star Consultancy - Contribution to 2012 Olympics

PDF Case Study: North Star Consultancy - Contribution to 2012 Olympics

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We are delighted to announce that Mike Bones has joined North Star after 20 years at Virgin Trains. Mike brings with him a wealth of rail experience gained over 30 years, mainly within the customer service and operations sectors, where he has held a number of senior management positions, including project management, specialising in stations. Read more