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Case Studies

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North Star’s expertise has been instrumental in advising transport authorities and leading operators in the bidding, design, development and delivery of shadow operations for new railway start-ups throughout the GCC and internationally. North Star’s design solution for shadow operations includes provision of strategic advice, market engagement, development of tender documents, development of strategies, policies, procedures and design review activities. Our expert advice and specialist technical knowledge has been relied upon to develop key aspects of flagship rail projects during the concept phase, with commissions including:

North Star expertise has redefined and reshaped the workforce for a number of diverse operators and franchise bids, reflecting the evolving nature of railway operations. Our workforce optimisation modelling has delivered a significant opportunity, up to 25% potential headcount savings; as well as defining a refreshed customer service proposition through allocation of staff to customer touchpoints supporting the delivery of an improved railway.

North Star were recruited by a major European international airport to investigate possible options for a rapid direct rail link from the airport to the city centre. Such links had been identified as a ‘key success factor’ for European airports, especially those entering a period of significant growth, with associated infrastructure investment.

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North Star was contacted by the Greater Toronto Airports Authority (GTAA) to undertake a strategic study to help them understand how they could improve surface access, taking into account their expansion plans, as well as planned and potential improvements for public transport modes serving the airport. This includes a high-speed rail link from Toronto to London Ontario. In addition, the study explored the possible impact of the rapidly developing potential of autonomous vehicles.

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North Star is honoured to have been awarded ‘Employer Newcomer of the Year’ at the 2020 Apprenticeship Connect awards. The award is testament to North Star’s investment in and commitment to developing young talent in the rail... Read more...