Current Locations

FINAL map 2020 b

Newsletter Sign-Up

Keep up to date with us.

Sign up to our newsletter here >>

ISO 9001 UKAS outlines

Case Studies

North Star expertise has redefined and reshaped the workforce for a number of diverse operators and franchise bids, reflecting the evolving nature of railway operations. Our workforce optimisation modelling has delivered a significant opportunity, up to 25% potential headcount savings; as well as defining a refreshed customer service proposition through allocation of staff to customer touchpoints supporting the delivery of an improved railway.

North Star 15 002


North Star were engaged to create a 10-year customer vision for DLRL. In 2015, we supplied a specialist team to conduct detailed analysis of current and proposed plans for enhancing customer experience at DLR. After establishing gaps, the team made a number of proposals including modal integration, interfaces and connectivity, passenger communication, customer service and station design and layout.

Birmingham Airport commissioned North Star to review the mode share performance of rail services for airport access and consider whether factors such as marketing and awareness are actually more important than speed, reliability and cost.This is in light of the conclusions of North Star's annual Global Air-Rail Market Share report, which has shown that a tactical level, marketing and awareness (or lack of) can cause significant shifts in rail market share. Birmingham Airport commissioned this report as a bespoke study of rail access perfor­mance to the airport.

Transport Scotland provided the legal framework and funding (to target price) for the reopening of a railway closed in 1968. They sought the innovative skills of consortia to provide a solution that achieved strict target costs for both construction and operation. One of the consortia, BAM, engaged Atkins (supported by North Star) to provide specialist railway design consultancy for construction and operational advice for the O&M phase of the project. This was in the form of a 30 year concession to operate and maintain a railway that linked to the national railway network whereby existing services would be guaranteed to run over the concession railway with access charges being paid to the concessionaire.

Latest News
Passenger transport and operations consultancy North Star, has released its seventh annual Global Air-Rail Market Share Report. The report evaluates a sample of worldwide Market Share trends of rail connections to airports. North Star assessed a... Read more...