Current Locations

NS location map 2021

Newsletter Sign-Up

Keep up to date with us.

Sign up to our newsletter here >>

ISO 9001 UKAS outlines

Leticia Frank, Performance & Planning Director - Transport for Wales

"Between 2018 and 2021, North Star provided Keolis/ Amey (Transport for Wales Rail Services - TfWRS) with mobilisation, transition and operations project leadership for its contract in Wales.
To ensure readiness for handover on Day One, North Star ensured our mobilisation and transition planning for operational readiness was robust and that all risks were mitigated. Following this, there was the commencement of a significant number of operational readiness activities, including;

  • Cascaded introduction of new trains
  • Operational resource planning
  • Operational readiness for timetable changes
  • Mitigation of Covid impacts on training delivery
  • Transformational planning for Cardiff Valley Metro services – new Integrated Control Centre, new depot (fleet and traincrew) and new infrastructure including electrification

To facilitate this, North Star provided operations readiness leadership embedded within the business. This essential support strengthened the senior management team and ensured clear ownership within the operational function for the significant changes underway in Wales. It has also ensured that the organisation is prepared to deliver these changes for passengers through to 2023."


Leticia Frank

Performance & Planning Director

Transport for Wales

Transport for Wales

Latest News
North Star is honoured to have been awarded ‘Employer Newcomer of the Year’ at the 2020 Apprenticeship Connect awards. The award is testament to North Star’s investment in and commitment to developing young talent in the rail... Read more...