Rail-Air link Development Developing a successful rail-air link is a challenge for any organisation. A development of this scale not only requires excellent problem solving skills, a clearly defined strategy and an understanding of the complex processes. >> view the Rail-Air link pdf
 
Service Start Up and Implementation Planning North Star is equipped with a toolbox of experience, skills and knowledge on service start-up and implementation and has offered advice to a number of start-up operators who are looking for the keys to success. >> view the Service Start-up pdf
 
Customer Service Strategies Customers’ perceptions of ‘excellent service’ are continually evolving.  Developing a robust strategy and approach to customer service can not only lead to increased sales but also a number of other intrinsic business results. >> view the Customer service pdf

Managing Disruption  At North Star we have developed a model for managing disruption.  This offers the opportunity to engage in a strategy and implementation framework that better prepares you for disruption management.  >> view the Managing Disruption service pdf

People Strategies Aligning policies and practices to the culture, values and overall business strategy, whilst ensuring the fundamentals of employment law are in place, is the key in delivering excellent people strategies.  >> view the People Strategies pdf