What we do
In delivering operational solutions we think from the customer perspective and the people who deliver service to customers. This transcends our approach to safety management, service delivery, concept planning, organisational design, operational readiness, emergency and contingency planning and the management of disruption.
Service Concept, Operations Strategy, Start Up and Implementation
We assist in the transformation of major projects into world class operations
North Star is equipped with the experience, skills and knowledge to deliver new operations and has offered advice to a number of start-up operators who are looking for the key to success.
view the Operational Readiness pdf
Customer Service Strategies
We help deliver customer service excellence in challenging environments
Customers’ perceptions of ‘excellent service’ are continually evolving. Developing a robust strategy and approach to customer service can not only lead to increased sales but also a number of other intrinsic business results.
view the Customer Service Strategies pdf
Managing Disruption
Providing systematic disruption management processes to deliver customer needs
At North Star we have developed a model for managing disruption. This offers the opportunity to engage in a strategy and implementation framework that better prepares you for disruption management using a management systems approach.
view the Managing Disruption service pdf
view the Managing Disruption case study pdf
Rail-Air link Development
Our 15 Golden Rules contains the blue print for successful rail-air links
Developing a successful rail-air link is a challenge for any organisation. A development of this scale not only requires excellent problem solving skills, a clearly defined strategy and an understanding of the complex processes. We have over 100,000 hours experience working on air-rail links.
view the Air Rail link pdf