Welcome to our website
North Star has decades of experience of customer service and operations in the transport industry in rail, aviation and roads. Our services range from niche specialist consultancy to hands-on delivery of solutions in operations, customer service and disruption management.Uniquely, North Star has spent over 100,000 hours working on air-rail links and is the most experienced air-rail consultancy globally.
We have also worked with many blue chip transport organisations.
Where North Star can assist
- Specialist advice on strategy and delivery of successful air-rail links using our understanding of the distinct differences in air customer needs
- Transport service start-up planning from the operations perspective that will deliver customer requirements
- Improving the customer experience for retention and growth
- Systematic disruption management in transport for customer recovery