Monday 06 February 2012
Northstar Consultancy page header image, Full colour image
We are sponsoring the Customer Information and Service Excellence category at the Rail Business Awards. We will be there on 16th February, Park Lane, London
'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased...    Karen Boswell, Customer Service Director, First Capital Connect

“We needed benchmarking data on passenger segments including niche markets and the effects of special fares on an airport express railway.  We asked North Star to provide this report because they have a unique skill set in the air rail industry and they are a professional team with  the sufficient and relevant experience to provide meaningful data.  Thanks to North Star’s expert input, we were able to effectively analyse and validate our projections.”

Laurent Cavrois
Project Manager
CDG Express
Vinci Concessions

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