Monday 06 February 2012
Northstar Consultancy page header image, Full colour image
We are sponsoring the Customer Information and Service Excellence category at the Rail Business Awards. We will be there on 16th February, Park Lane, London
'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased...    Karen Boswell, Customer Service Director, First Capital Connect
“Working with North Star gives you access to a depth and breadth of expertise which simply cannot be found elsewhere. Their unique track record in customer service, which has been recognised by several awards for their clients, provides a world class perspective which empathises with the customer whilst fully appreciating the operational environment. I was confident that the North Star team could deliver detailed advice and demonstrate how such advice could be exploited to produce real and credible results for us at Balfour Beatty.”

Beverley Waugh
Programme Manager
Balfour Beatty Management
www.balfourbeattymanagement.co.uk

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