North Star Consultancy Ltd - Karen Boswell, Customer Service Director, First Capital Connect

Sunday 05 September 2010

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We have just delivered a review and update of disruption management for a customer in the Middle East.

“The ticketing project was all about enhancing the customer experience and getting it delivered quickly. That is something North Star knows all about,... Mike Coombes, Commercial Director, Air Southwest

More Testimonials

'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance. I have been pleased to work with North Star's highly experienced team, who have a passion for improving customer service. The project is vital in seeing how we can improve the management of service disruption and meet our customer's needs.'

Karen Boswell
Customer Service Director
First Capital Connect
www.firstcapitalconnect.co.uk

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