Monday 06 February 2012
Northstar Consultancy page header image, Full colour image
We are sponsoring the Customer Information and Service Excellence category at the Rail Business Awards. We will be there on 16th February, Park Lane, London
“We needed benchmarking data on passenger segments including niche markets and the effects of special fares on an airport express railway.  We asked North...    Laurent Cavrois
More Testimonials
'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased to work with North Star's highly experienced team, who have a passion for improving customer service.  The project is vital in seeing how we can improve the management of service disruption and meet our customer's needs.'

Karen Boswell
Customer Service Director
First Capital Connect
www.firstcapitalconnect.co.uk

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