Monday 06 February 2012
Northstar Consultancy page header image, Full colour image
We are sponsoring the Customer Information and Service Excellence category at the Rail Business Awards. We will be there on 16th February, Park Lane, London
'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased...    Karen Boswell, Customer Service Director, First Capital Connect

‘I had a problem that needed resolution in order to assist with the smooth transition of operations to Eurostar Engineering Centre, Temple Mills.  With North Star I was able to pick up the phone and get a quick response, insightful diagnosis and practical recommendations. Experience and sheer focus on my needs as a customer is why I would use North Star again.’

Jon Chilton
Head of UK Operations
Eurostar
www.eurostar.com

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