Testimonials

“We chose to work with North Star because of their expertise, knowledge and broad experience of successful rail start-up operations. Their outstanding customer service credentials make this consultancy an extremely valuable resource for our business.”

Chiaki Ueda
Executive General Manager - Rail Group
Hitachi Europe Ltd.
www.hitachi.co.uk

'At First Capital Connect we know that communicating effectively with our customers in times of disruption is of the utmost importance.  I have been pleased to work with North Star's highly experienced team, who have a passion for improving customer service.  The project is vital in seeing how we can improve the management of service disruption and meet our customer's needs.'

Karen Boswell
Customer Service Director
First Capital Connect
www.firstcapitalconnect.co.uk

‘I had a problem that needed resolution in order to assist with the smooth transition of operations to Eurostar Engineering Centre, Temple Mills.  With North Star I was able to pick up the phone and get a quick response, insightful diagnosis and practical recommendations. Experience and sheer focus on my needs as a customer is why I would use North Star again.’

Jon Chilton
Head of UK Operations
Eurostar
www.eurostar.com

‘We were extremely impressed by North Star’s credentials.  Southern wants to be fully prepared to take on board the Gatwick Express franchise. By using North Star’s air-rail experience we are guaranteed to get first class advice on how to manage and run a successful airport express service.’

Chris Burchell
Managing Director
Southern
www.southernrailway.com