Testimonials

"North Star’s experience in rolling stock operations and the management of service disruption proved extremely beneficial us.  North Star joined our team during the final stages of the project and their operational expertise and ability to respond quickly added a great deal to the results.  North Star provided a professional, first class service and we would definitely work with them in the future on other projects".

James Airey
Business Development Manager - Service
Siemens Mobility
www.mobility.siemens.com

“The ticketing project was all about enhancing the customer experience and getting it delivered quickly. That is something North Star knows all about, getting things done and delivering a tangible benefit.”

Mike Coombes
Commercial Director
Air Southwest
www.airsouthwest.com

“We needed benchmarking data on passenger segments including niche markets and the effects of special fares on an airport express railway.  We asked North Star to provide this report because they have a unique skill set in the air rail industry and they are a professional team with  the sufficient and relevant experience to provide meaningful data.  Thanks to North Star’s expert input, we were able to effectively analyse and validate our projections.”

Laurent Cavrois
Project Manager
CDG Express
Vinci Concessions

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Andy Barr
Head of Maintenance Delivery
Hitachi Europe Ltd.
www.hitachi.co.uk

“Working with North Star gives you access to a depth and breadth of expertise which simply cannot be found elsewhere. Their unique track record in customer service, which has been recognised by several awards for their clients, provides a world class perspective which empathises with the customer whilst fully appreciating the operational environment. I was confident that the North Star team could deliver detailed advice and demonstrate how such advice could be exploited to produce real and credible results for us at Balfour Beatty.”

Beverley Waugh
Programme Manager
Balfour Beatty Management
www.balfourbeattymanagement.co.uk