Publications
Conference Papers
| Title | Conference | Location | Date |
| Rail-Air Links - International Overview | Trem do Aeroporto Conference | Sao Paulo | May 2008 |
| Financing Airport Railways | Trem do Aeroporto Conference | Sao Paulo | May 2008 |
| Market Survey - Airport Express routes using through ticketing | Air//Rail Conference | London Gatwick | October 2008 |
| Global Air-Rail Update - Through Ticketing | Asia Rail Conference | Singapore | November 2008 |
| Creating a World-class Air Rail Link | Rail Systems Asia Conference | New Delhi | Sept 2009 |
| Applying Light Rail to Air Rail Links | IARO Conference | Vancouver | October 2009 |
| What makes a World-Class Air Rail Link? | Asia Rail Conference | Bangkok | November 2009 |
| Getting into the Minds of air-rail customers | airrail EVENTS Conference | Edinburgh | March 2010 |
| Best practice in rail connections to airports - challenges for the Middle East | Middle East Rail Conference | Dubai | May 2010 |
| Air Rail Links - Update and innovations | Asia Rail Conference | Singapore | December 2010 |
| Transport for Major Sporting Events | Railways Brazil Conference | Sao Paulo | June 2011 |
Please contact us if you would like to see any of these: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Through Ticketing Report
Summary: In early 2008 North Star Consultancy conducted research on Through Ticketing. The key objectives were to find out more about attitudes to Through Ticketing in the air-rail sector (including technology providers) and to report back these findings to interested colleagues the industry. This research was focused on the Airport Express railways globally and achieved a 50% response rate.
It was found that some operators were selling their rail tickets in-flight and along side airlines at the point of booking the airline ticket. However, only a few are working with Global Distribution Systems (GDS’s).
Interestingly, sales volumes via GDS’s are low, accounting on average, for only 4% of total rail sales for each participating operator. A number of potential barriers to the successful introduction of Through Ticketing were mentioned; in our opinion many of these can be overcome. One European operator does have a very unique e-ticketing based system which is an extremely slick process for the customer. They reported that 47% of their sales come via this route. However, affiliations with the travel trade and/or any external sales channels are a very small percentage of its overall business. One would question the worldwide reach of this strategy.
All operators agreed that Through Ticketing was good for the customer and it was identified that there is scope to do a lot more.
Overall, the research revealed that there are many concerns about technical integration. Each service should consider its particular needs and North Star actively encourages best practice exchange.