Monday 06 February 2012
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We are sponsoring the Customer Information and Service Excellence category at the Rail Business Awards. We will be there on 16th February, Park Lane, London
“The ticketing project was all about enhancing the customer experience and getting it delivered quickly. That is something North Star knows all about,...    Mike Coombes, Commercial Director, Air Southwest

Paul Smith fashions a move to North Star

paulsmith_cl1 Paul Smith has joined North Star as a specialist in operational safety and contract management. This builds on a successful career of 33 years spanning from British Rail to its successor companies in the 1990’s. Paul’s pioneering spirit was demonstrated in the last nine years where he worked in start-up freight company GB Railfreight.

At GB Railfreight, he worked in resource and control management and became Head of Safety in 2001 where he project managed the company’s certification in ISO 9001 and ISO 14001.  After 5 years as Head of Safety he became contract manager where he was responsible for the commercial and operational management of Royal Mail and Passenger Services contracts. He managed the award winning first-class mail train re-introduction where he delivered the commercial and implementation arrangements. He also managed regulatory issues and set up commercial systems for dealing with charter train requests.

Richard Brown, Managing Director of North Star said “Paul adds strength and depth to the important aspects of North Star’s business offering. He has skills which our customers can derive great benefit from in the area of railway operations safety and quality management. This fits well with our growing reputation for delivery of start-up services for new companies and improvement of existing operations.”

To see Paul’s full biography click here>>>>>

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