Welcome to our website
North Star has decades of experience in the transport industry in rail, aviation and roads. Our consultancy services range from niche specialist work to hands-on delivery of operations (from concept to delivery), customer service and disruption management.Uniquely, North Star has spent over 100,000 hours working on air-rail links and is the most experienced air-rail consultancy globally.
As well as advising air-rail links, the consultancy has worked with several blue chip transport organisations on Service Start-Up, Managing Disruption and Customer Service.
Where North Star can assist
- Specialist advice on strategy and delivery of successful air-rail links
- Transport service start-up planning from the operations perspective that will deliver customer requirements
- Improving the customer experience for retention and growth
- Systematic disruption management in transport for customer recovery