Welcome to our website
North Star has decades of experience of operations and customer service in the transport industry in rail, aviation and roads. Our services range from niche specialist consultancy to hands-on delivery of solutions.Uniquely, North Star has spent over 100,000 hours working on air-rail links and is the most experienced air-rail consultancy globally.
We have supported many blue chip transport organisations including Siemens, Hitachi, Serco, Balfour Beatty, Vinci, First Group and SNC-Lavalin.
Where North Star can assist
- Transport Service Concept, Operations Strategy, Start Up and Implementation from the operations perspective that will deliver customer requirements
- Improving the customer experience for retention and growth
- Systematic disruption management in transport for customer recovery
- Specialist advice on strategy and delivery of successful air-rail links using our understanding of the distinct differences in air customer needs